Overview
This article will walk you through the benefits of Product Protection and helpful guides to get started on configuring your program.
If you have questions at anytime, feel free to let us know over Live Chat (bottom right) or we can schedule a personalized same-day onboarding call to assist.
Benefits of Order Editing
The overall benefits of Order Editing position Shipment Guard as both a customer experience enhancement and a practical business efficiency tool that directly impacts your bottom line through reduced support costs.
Reduced Customer Service Burden
Significantly decreases CS tickets by empowering customers to handle their own order modifications without contacting support. Your team should see a drop in the number of tickets within the first few days of implementation.
Enhanced Customer Experience
Gives customers immediate control and flexibility to make changes to their orders even after checkout.
Eliminates the frustration of waiting for CS response times when customers simply want to update their address, add items, or modify quantities. Each of these processes and more are directly controlled by the modules that you enable within your account.
Operational Efficiency
Streamlines post-purchase operations by automating what would otherwise be manual, time-consuming order modification processes.
Cost Savings
Lowers operational costs by reducing the volume of support interactions your team needs to handle.
Decreases the time-to-resolution for order modifications, improving overall efficiency metrics.
Improved Customer Satisfaction
Reduces potential order cancellations by giving customers an easy way to correct mistakes or update preferences.
Order Editing Demo
Order Editing Modules
Today we support 14 modules aimed at helping customer self-service edit the more common situations related to their order or account - without having to contact your CS team. Each of the modules below are linked to their individual support article to help you get started:
Installation
Getting started with our Order Editing widget should take less than 1 minute to install to your Shopify theme. Shipment Guard uses UI Extensions that can be added directly into your Thank You and Order Status page.
We recommend to watch our quick (1 min) installation video to help your team get setup:
Installation Steps
Within your Shopify admin panel, please follow these instructions:
Click Settings > Checkout > Customize (live theme).
At the top of the screen click the dropdown and select Thank you.
Within the left side "Order details" section > click on Add app block and select "Order Edit - Thank You".
Once added, you should begin to see the Order Editing widget within your Thank You page preview. We recommend to keep it under the Customer Information area, but you can freely move it around as needed.
Next, we also need to add the Order Editing widget to your Order Status page since customers will routinely click back to this page. The installation steps will be similar to adding the thank you widget.
At the top of the screen click the dropdown and select Order status.
Within the left side "Order status" section > click on Add app block and select "Order Edit - Order Status".
We recommend to keep it at the top of the page (above Return Status). Be sure to click Save on the top right, and then you're all done.