Overview
This module gives customers the ability to self-cancel their order without contacting your customer service team to process the request.
Get Started
To begin configuring this module go to: Order Editing > Order cancellations
Module Preview
There are a few area of customization within the left side settings:
General Settings - customize the module content including the title, and button text.
Response Option - select how Shipment Guard should respond to the request to cancel the order including both automated actions taken within your Shopify store and manual actions for your team to review.
Store Credit - order is immediately cancelled and a store credit issued to the customer.
Refund Payment - order is immediately cancelled and a refund is sent to the original payment on file.
Support ticket - if you currently have a helpdesk integrated under settings, then the system will create at ticket for your team to manually review the request. The order will then need to be cancelled by your team manually.
Cancellation Reasons - these are the most common reasons that a customer may want to cancel their order. You can customize the text of each option, or add your own options by clicking "Add another reason".
Content - customize the messaging shown to customers when submitting their cancellation request, such as an explanation of the process and a summary of the order refund.
Advanced Options
Beyond the customization settings on the left, there are also two advanced options to consider as well:
Display cancellation explanation text field - this option allows you to display a feedback text field, where the customer is required to explain the reason for their cancellation.
Allow customers to enter in a discount code - this option will allow the customer to enter in their forgotten discount code and have it applied to their order if this cancellation reason is selected. This is a great way to process their support request and retain their order.