This article will walk you through the benefits of Order Tracking and provide an breakdown of the various settings available to you.

If you have questions at anytime, feel free to let us know over Live Chat (bottom right) or we can schedule a personalized same-day onboarding call to assist.

We highly recommend to first watch our order tracking setup & configuration tutorial (# min), which will go through each aspect of the order tracking platform in detail.

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Beyond our demo of the order tracking feature, the following sections in your account allow you to customize the various aspects of the program. Be sure to click into each guide for more information.

Program Settings

This guide helps you to configure how customers are notified when order status changes occur for their tracked shipment. This page also controls the primary enable/disable button for the order tracking feature.

Add the Tracking Page to your Shopify store

This guide provides a comprehensive overview of how to add the tracking page to your store alongside basic customization. This should only take a few minutes to get started.

Tracking Flows (Email & SMS)

This guide walks you through the Tracking Flows & Automations page, which triggers Email or SMS notifications to be sent to your customers based on your segments. For example, you could create a unique email for a specific order status, and a different email for all other statuses.

Tracking Analytics & Revenue Insights

This guide walks you through the various analytics offered for the order tracking feature including shipping method, carrier, delivery rates and revenue generated by our smart upsells.