Overview
The tracking page allows your customers to easily track their orders and view shipment updates directly on your Shopify store. This feature is implemented as a Shopify theme extension, providing a seamless integration with your existing store design while giving customers a professional tracking experience.
Once set up, your tracking page will display a tracking widget where customers can enter their information:
Order Number: Customers can enter their Shopify order number
Email Address: The email address used when placing the order
Tracking Number: Alternatively, customers can use the carrier tracking number
The widget will automatically validate the information and display detailed tracking information when a match is found.
Get Started
These steps assume the tracking page is already enabled from: General Settings > Tracking , if so please continue below:
Step 1: Create a New Page in Shopify
In your Shopify admin, go to Online Store > Pages
Click the "Add page" button
Configure Page Settings:
Title: Enter "Track Your Order" (or your preferred page title)
Content: Leave the content area blank - the tracking functionality will be handled by our theme extension
Visibility: Set to "Visible"
Template: Select "page" (default template)
Set URL Handle: In the "Search engine listing preview" section, set a clean URL like:
/pages/track-order/pages/order-tracking/pages/track-my-order
Save: Click "Save" to create your new page
Step 2: Add the Shipment Guard Theme Extension
Go to Online Store > Themes and click "Customize" on your active theme
Navigate to Your Tracking Page: Use the page selector at the top to navigate to the tracking page you just created
Add Section: Click "Add section" and look for "Shipment Guard - Order Tracking" in the available sections
Insert Extension: Select the Shipment Guard tracking extension and add it to your page
Step 3: Link to Your Tracking Page
Now that your tracking page is set up, you'll want to make it easily accessible to customers:
Common Placement Options:
Navigation Menu: Add a "Track Order" link to your main navigation
Footer Links: Include tracking access in your footer
Order Confirmation Emails: Link directly to the tracking page from order confirmation emails
Account Dashboard: Add tracking access to customer account pages
Customize your tracking page & marketing assets
After setting up your tracking page, you can customize its appearance and functionality through the Display Settings in your account. To get started, view our support guide.
Customizing widget text and labels
Setting up marketing assets to display alongside tracking information
Configuring design elements like colors and fonts
Adding product recommendations to encourage additional purchases
Troubleshooting
Theme Extension Not Appearing: If you don't see the Shipment Guard extension in your theme sections, ensure that:
Shipment Guard is properly installed on your Shopify store
Your theme is compatible with Shopify 2.0 sections
Page Not Displaying Correctly: If the tracking page isn't working as expected:
Check that the page template is set correctly
Ensure no conflicting CSS or JavaScript is interfering with the extension
Verify that the theme extension is positioned correctly within the page sections
Support
If you encounter any issues setting up your tracking page or need assistance with theme compatibility, please contact our support team via Live Chat or via email: [email protected] . We're here to help ensure your tracking page integrates seamlessly with your store design and provides the best possible experience for your customers.