Overview
This guide will help to walk you through adding the Order Confirmation element to your store. This element is optional, but can help your customers file claims in the future if needed - directly from their order status page.
If you have any difficulty with the installation and have questions, or prefer our team to handle the installation for you (free same-day service available) - please contact our support team via the Live Chat icon on the bottom right.
Get Started
We recommend to watch our quick (1 min) installation video to help your team get setup:
Installation Steps
To begin, make sure you're currently logged into your Shopify admin panel:
Click Settings > Checkout > Customize (under your live theme)
At the top of the page, click Checkout and Customer accounts and then click on Thank You.
Click on Add App Block on the far left, and select Shipment Guard Claim. Be sure to click Save on this step is completed.
Once this step is completed, be sure to also add app block to your Order Status page as well.
At the top of the page, click Checkout and Customer accounts and then click on Order status.
Click on Add App Block on the far left, and select Shipment Guard Claim. Be sure to click Save on this step is completed.