Overview
This article will walk you through the benefits of Product Protection and helpful guides to get started on configuring your program.
If you have questions at anytime, feel free to let us know over Live Chat (bottom right) or we can schedule a personalized same-day onboarding call to assist.
Product Protection Demo
We highly recommend to first watch our account walkthrough (12 min), which will go through each aspect of the Product Protection program in detail.
Get Started
Beyond our demo of the platform, we highly recommend to review the following areas in your account.
Program Settings
This section helps you to define the cart protection %, maximum cart total and claim time limit. In addition, you can also configure international support for your program and store credit usage for protection opt-in or resolution.
Click General Settings > Protection Program
Claim Flow Customization
This section allows you to customize how the claims flow appears to your customers. We give you the complete flexibility to control all branding aspects to match your store.
Click Display > Claims Flow
Email Notifications
This section controls the appearance of the email that is sent to customers when a claim is submitted or when your team responds to the claim (approve or deny).
Click Display > Email Notifications
Installation
There are various ways to implement the Order Protection program on your store, as we have methods for both Shopify and Shopify Plus. The following guides will help you to setup each area: