Shipment Guard Overview
Shipment Guard is an all-in-one post-purchase platform designed specifically for Shopify brands looking to optimize their customer experience after checkout while protecting their profit margins.
Our single integrated solution offers the following for brands:
Offer order protection against lost, stolen, or damaged items during shipping
Enable customer self-service order editing after checkout
Automate claims processing to reduce customer service workload
Keep 100% of shipping protection revenue
A/B test different protection fee configurations to optimize conversion and revenue
Unlike standalone solutions that only address individual aspects of the post-purchase experience, Shipment Guard provides a comprehensive approach to shipping issues—focusing on prevention rather than just treatment.
Key Benefits
Reduced CS tickets: Customer self-service order editing and automated claims processing minimize support requests.
Improved revenue: Retain 100% of shipping protection fees, turning a potential cost center into a revenue stream.
Enhanced customer experience: Give customers control over their orders even after checkout.
Operational efficiency: Streamline claims processing with customizable automation rules.
Shipment Guard experience for Shopify Brands
We make it easy for brands to get up and running in less than 20 minutes through our easy installation (including same-day service) and our automated flows to make claims simple.
The general process flow is:
Install the Shopify app to your store
Schedule a same-day onboarding call with our founder team
Configure your product protection & order editing settings
Customize the display settings to match your brand guidelines
Add the elements to your Shopify theme (our team can handle as well)
Launch
Be sure to watch our account walkthrough video to better understand the various areas of your account:
Shipment Guard experience for Shoppers
For your customers the process is simple, as we've made it easy to both opt-into product protection, edit orders, and file claims as needed.
Product Protection
Once a customer adds a product to their cart, they can select to checkout with your VIP program (i.e.: offering the customer store credit, loyalty points, free returns and other great incentives) to opt-in for product protection.
After the order is completed, they'll receive an email from your brand detailing their product protection overview alongside a link to submit a claim at anytime. When a claim does get filed, the customer is notified via email notification once it has been processed and a decisions has been rendered.
Order Editing
When a customer completes their order, they will land on the thank you page - allowing them to easily click and make edits to their order within the time limit defined by your settings.
By giving customers ultimate control over their order, your brand should see a significant decrease in customer service tickets and thus reduced costs in the long run.