Overview
This guide will help you setup the integration between Gorgias and Shipment Guard. Once connected, this integration offers several benefits:
New order edits create a support ticket in Gorgias (ex: Contact Support or Cancellations).
New claim submissions create a support ticket in Gorgias.
Get Started
To begin utilizing Gorgias & Shipment Guard together, there are a few steps to take:
Click into: General Settings > Integrations > Gorgias (View button)
Enter in your Gorgias account name (commonly the subdomain for your helpdesk within the browser address bar).
After you’ve entered in the account name, click Connect. A small popup will now appear from Gorgias asking you to confirm the connection request to your Gorgias account > click to accept the connection.
Once you’ve completed the connection, click Save at the top and you’re all done.
Create new tickets in Gorgias
Shipment Guard also gives you the ability to automatically create new tickets for your customer service team based on 3 types of situations:
Order cancellation - when a customer submits via the Order Editing module
Contact support - when a customer submits via the Order Editing module
New Claim Submission - occurs when a customer submits a new claim
To get started, first select the desired ticket type from the initial dropdown. Next, you'll have the flexibility to customize the ticket subject line and ticket message which are pushed into your Gorgias account.
